Announcement
❤️ ❤️
✨35% off✨ storewide. Thanks y'All🙏 for supporting DJS, a STAR SELLER Store known for quality products, customer oriented experience, and fast shipping.
*** Important Announcement ***
Holiday Season is around the corner and the order numbers are picking up already. We are glad to see that and very well prepared for your orders. Even though we try to ship the orders within 1 business day, this timeline can stretch out a little. For urgent orders, please pick priority or express shipping options at checkout, and please consider paying for expedited processing fee www.etsy.com/listing/1078967985 at this link.
and Unfortunately holiday season is the time when we see increased number of stolen packages at mailboxes. Please consider paying for a signature-required-delivery using the link www.etsy.com/listing/1033161759.
We appreciate a lot for your understanding. if you have any questions or concerns, please don't hesitate to write us. We respond very promptly. That's one of the reasons why we are a Star Seller✨💪
Current Shipping Times
USA Orders:
• Standard Delivery: 3-5 days
• Priority 3-Day Guaranteed and Express 2-Day Guaranteed Shipping options available at checkout.
• For Next Day Air Shipping, please contact us.
International Deliveries:
• We use FedEx for international shipping, typically taking 5-7 days.
• For expedited international delivery, kindly get in touch with us.
👉To upgrade the shipping for your existing orders, please use this link:
https://dianellajewelrystore.etsy.com/listing/1033161759
Dia
11/23/2023/
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We at Dianella Jewelry are so excited to let y’all know that we became one of Etsy’s first Star Sellers. This is a clear indication of our hard work and commitment to high customer service.
As some of you all know Etsy started a campaign in September to promote Sellers who have provided exceptional customer service by getting incredible +95% five star ratings, providing on time shipping and prompt customer responses.
We are very proud to be in this elite league of sellers. Please purchase from only among these sellers to support them that go above and beyond the expectations.
Thank you again for your support to our small business.
Respectfully 🌸🌸🌸
Dia
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Follow us on INSTAGRAM @dianella.jewelry for sneak peeks & more.
Tag your jewels with @dianella.jewelry, we will be happy to share your photo/video in our account
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Please check our reviews:
💕"Absolutely love my necklace. Arrived super quick in cute packaging. It’s the perfect everyday necklace and I literally wear it almost every day! I’m late posting this review which works out because I can add that it hasn’t tarnished at all in several months! Still looks brand new"
💕"Great product, i’ve worn this in shower and in water many times and it hasn’t turned green or rusted. exactly what i wanted !"
💕"Like my bracelet! so far no fading, when constantly having it in the water."
💕"I am in love with my purchase! Item is well made, you can tell the quality is good and the service is amazing! Shipment was super quick as well. I would definitely recommend and would buy again."
💕"Obsessed with my earrings! Packing was absolutely beautiful. There was a potential shipping delay, and the owner was quick to respond and help. Definitely getting more from this shop!! Also I have super sensitive ears and these are wonderful. Thanks!!"
💕"I really adore your jewelry and I‘ll buy again for sure! It‘s so beautiful and the quality is very good. I also love your customer service:)! Thank you!"
Featured items
Items
All Items
Reviews
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Kate on Apr 22, 2024
5 out of 5 starsI love this necklace!! I wear mine everyday and I sleep in it. It is very good quality and has had no issues with water or damage!! The stones are beautiful and the gold color is still there and has not budged like other pieces I’ve bought from different places. This necklace is a 10/10 and would be a great addition for any jewelry collection or gift!!
Dia responded on Apr 23, 2024
Hi dear, It is great to hear that you enjoyed the experience with us.
About DianellaJewelryStore
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Our Best Selling Gold Bracelets - WaterProof and Anti Tarnish https://dianellajewelrystore.etsy.com/listing/1311586806 -
Now we can customize your jewelry with LASER ENGRAVING !!!! https://dianellajewelrystore.etsy.com/listing/1140863039 -
Purchase our chain necklaces here: https://dianellajewelrystore.etsy.com/listing/1063751446 -
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Production partners
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A Component Partner
Guangdong, China
This production partner makes some components of our products per our design, including but not limited to chains, charms, jewelry parts. We further customize by attaching various handmade pieces and laser engraving at our shop. They hold industry standard certificates and licenses.
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A Production Partner
Wuhan, China
This production partner makes some productsand components per our design including but not limited to rings, bracelets charms, and other parts. We further customize by attaching various handmade pieces and laser engraving at our shop. They hold industry standard certificates and licenses.
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A Production Partner
Zhejiang, China
This production partner of ours makes some components of our products per our design, including but not limited to chains, charms, jewelry parts. We further customize by attaching various handmade pieces and laser engraving at our shop. They hold industry standard certificates and licenses.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Privacy policy
More information
Frequently asked questions
1) What is your Return Policy and how do I initiate a return or exchange?
Please follow these simple steps to return an item:
▪️Send the item to the seller's address within 14 days after receiving it.
▪️Make sure that the product is returned in the same condition in which it was received.
▪️We will issue a full refund once we receive & check the item.
▪️Unless it is a custom order, there is no need to contact us.
2) What if the item that arrived is damaged or defective?
If the item that arrived is damaged or faulty, Please:
▪️Please send us a photo of the damaged/faulty item.
▪️We will recreate the item and resend it to you.
▪️Thank you for your patience and understanding.
3) What If i purchased the wrong size or the jewelry does not fit?
Ordered the Wrong Size or it doesn’t fit, please:
▪️Return the jewelry to us within 14 days of receiving it.
▪️Cover the expense of returning the item to us.
▪️For return shipping cost, you can pay us by going to this link: https://www.etsy.com/listing/1033161759 ◀ pick exchange shipping option, or pay at postal office.
▪️Once we receive the item, we will remake it and send it to you free of cost.
4) What is the expected Processing & Shipping time for my order?
▪️Our processing time is 2 business days, although this may vary during holidays, especially Christmas.
▪️For urgent orders, you can use our Rush My Order listing to prioritize the production and shipping of your order as this costs us additional resources.
https://www.etsy.com/listing/1033161759 ◀
▪️We strive to process your orders as efficiently as possible, while maintaining the highest levels of quality. Our customer reviews reflect our dedication to provide fast and reliable service.
▪️All of our orders are shipped with USPS and provide tracking information via email, so you can easily monitor your order's status and ensure a timely delivery.
5) How long does domestic shipping (USA) take & how much does it cost for Fast Shipping?
▪️Domestic shipping within the US typically takes average 4-6 business days with USPS First Class which costs ~$5.
▪️Delivery times may vary depending on the destination. First Class mail is not time guaranteed delivery so it may take longer than estimated.
▪️Priority shipping guarantees delivery within 4 days and costs approximately $10.
▪️Express shipping guarantees delivery within 2 days and costs approximately $30.
▪️If you forget to upgrade shipping at checkout, use this listing to upgrade.
https://www.etsy.com/listing/1033161759 ◀ choose (upgrade options)
▪️For overnight delivery options with UPS, contact us for a quote.
▪️We are committed to providing excellent customer service, quality product, and timely delivery.
6) What is Shipping Time & Cost For Canada and Other countries? and Am I going to pay customs tax?
We offer worldwide shipping, including to Canada, EU countries and numerous other global destinations. The shipping cost is approximately $15 USD.
🔹Shipping Times:
We exclusively use FedEx for worldwide shipping.
Estimated delivery period is between 4 to 7 days.
You will receive a tracking number once your package is dispatched.
🔹Customs and Import Taxes:
Etsy collects these tax from you at the time of purchase. Generally, you should not anticipate additional tax. There may be situations where Etsy does not collect taxes for your country or where your country's authorities request additional taxes for specific reasons.
It is important to note that we are not accountable for such additional taxes, in accordance with Etsy policy
7) What should I do if my package is delayed? or I haven't received my package despite the tracking showing it's been delivered?
▪️Please contact us if your order takes longer than expected. Our team will look into the delay and update you on the status of your shipment.
▪️If your package is marked as delivered but you haven't received it, please wait one or two more business days, as sometimes delivery carriers may mark it as delivered even though it's delivered the next day.
▪️If you still haven't received it after waiting, please contact us for further assistance.
▪️We are committed to providing our clients best support and quick responses. Please get in touch with us via Etsy messaging if you have any queries or issues with your purchase; we would be glad to assist you.
8) What should I do if my size isn't available ?
▪️To make things easier for you, we provide the most popular sizes. However We offer custom lengths and sizes. Contact us if you can't find your size in the drop-down menu.
▪️It's crucial to note that the chain lengths shown on our website are offered in inches and include jumper rings and clasps in consideration.
▪️We are limited to upload 10 images per listing, but we well understand how difficult it is to decide without really holding the item in your hands.
▪️Contact us if you need additional images to make your decision!
▪️Just so you know, we do accept returns and exchanges within 14 days for free, however they can be expensive for us due to shipping and Etsy costs. (However, return shipping ~$5 is on the buyer ).
9) Can I use your product images on my website or social media?
▪️Please be advised that all pictures included in our listings are our exclusive property.
▪️Additionally, any content found on our page, including photos, is protected under intellectual property law, and using such content without our explicit permission constitutes copyright infringement.
▪️We take this matter seriously, and any unauthorized use of our photos or content may result in legal action taken by Etsy and ourselves. Thank you for respecting our intellectual property rights.
Seller details
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